Troubleshooting

Why is my generated content short?

Fix short output by giving the generator more to work with: the notice tells you exactly which fields to add.

"We could not use some of your notes"

Understand why free-text notes get partly left out, and how to rephrase them so they count.

Why did I get a conservative version?

Understand the conservative-version notice: your inputs had compliance complexity, so the generator played it safe.

My product name triggered a warning

Understand the non-blocking warning when a product or brand name itself contains treatment-style language.

My email domain is stuck on pending

Fix the usual causes of a sending domain that will not verify: a doubled host entry or DNS still propagating.

My contacts are not receiving emails

Work through the causes: an unverified domain, automatic suppression after a bounce or spam report, subscription status, scope, or your allowance.

"Connect {platform} first" message

Fix the message that appears when you try to post to a platform that is not connected for your current location.

The automation builder says I need a larger screen

The builder needs about 768px of width, so use a tablet or desktop.

I ran out of generations

Know what pauses, what keeps working, and your two ways forward.

I cannot delete a published item

The retention lock is doing its job: published items and sent email templates must be kept 2 years, so archive instead.