TroubleshootingAll plans
I ran out of generations
Know what pauses, what keeps working, and your two ways forward.
Empty means paused, never billed.
The Generations tab showing an empty allowance and pool
1
Understand the state: when your monthly allowance and your pool are both empty, usage pauses. There is no overage billing and no surprise charge.
2
Know what pauses: anything that runs the AI, so generating content and compliance checks (Check for Concerns, Auto-fix, and checks in the builder, broadcasts, workflows, and designer).
3
Know what keeps working: your Library, Check History, the Risk Heatmap, applying suggested rewrites from a check you already ran, and the free public scanner on the website.
4
Check Settings, Generations for your reset date: the allowance refills each billing cycle.
5
Pick your way forward: buy a top-up (200/$60, 500/$140, 1,000/$260 CAD, never expires) or upgrade your plan for a bigger monthly allowance.
Tips and good to know
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If you buy top-ups most months, the upgrade math usually wins, and the app nudges you with that comparison.
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Pausing instead of overage billing is deliberate: your bill stays predictable.
Common questions
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