TroubleshootingAll plans
My contacts are not receiving emails
Work through the causes: an unverified domain, automatic suppression after a bounce or spam report, subscription status, scope, or your allowance.
No verified domain, no sends.
The broadcast flow with the verified-domain requirement highlighted
1
Check your sending domain in Settings, Email. Until it verifies, sends from that domain are blocked and the UI warns you.
2
Consider automatic suppression: if an email permanently bounces (the address does not exist) or the contact marks your email as spam, Kannlicit automatically stops sending to that contact to protect your sending reputation.
3
Know that a temporary bounce (for example, a full inbox) does not stop future emails.
4
Check the contact's subscription status: opt-outs do not receive marketing email.
5
Check your scope: in multi-brand or multi-location accounts, confirm the list you sent to is in the brand and location you think it is.
6
Check your email allowance, and remember exceeding it bills overage per 1,000 emails at your plan's rate.
7
Send yourself a test email to confirm the pipeline works end to end.
Tips and good to know
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"Send now" broadcasts go out within about two minutes, so a delay beyond that points to one of the causes above rather than a queue.
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Suppression after a hard bounce or spam report is protective: continuing to send to dead or hostile addresses damages deliverability for your whole list.
Common questions
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