TroubleshootingAll plans
"Connect {platform} first" message
Fix the message that appears when you try to post to a platform that is not connected for your current location.
The message links you straight to the fix.
The Connect platform first message with its link to Settings
1
Read the message: you tried to Post to {Platform} without that platform connected. The message sends you to Settings, Social Publishing.
2
Check your location: accounts connect per location, so the platform may be connected for a different store than the one selected in your top bar.
3
Connect (or switch to the right location), then return and post.
Tips and good to know
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On the free trial you can connect 1 profile, Facebook and Instagram only, so attempts on Threads, X, or Bluesky will always show this message until you upgrade.
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Multi-location teams hit this most after adding a new store: the new location starts with zero connected accounts.
Common questions
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